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Frequently Asked Questions (FAQ)
Common questions from customers about Molastic
1. Is Molastic an authorized distributor of genuine products?
Yes, Molastic is officially certified as a distributor of products in Thailand. All products are 100% genuine with manufacturer's warranty.
2. What products does Molastic sell?
3D printer filaments (e.g., PLA, ABS, PETG, Nylon, TPU, Carbon Fiber, ASA+) / Resin for LCD 3D printers / 3D Printers (both FDM and LCD systems)
3. I don't know which printing material to choose. Can I get advice?
Absolutely. Our team is happy to provide advice on selecting the right material for your project. Contact us via our contact page or Facebook.
4. How do I order products?
Select your desired products, add them to your cart, and proceed to checkout directly on the website. No membership is required to place an order.
5. What payment methods are accepted?
We accept Visa, Mastercard, JCB, Apple Pay, Google Pay, and bank transfers.
6. I want to cancel or modify my order after placing it. What should I do?
Please contact our team immediately by phone or email before the product is shipped from the warehouse.
7. How long does shipping take?
We offer fast shipping within one day after order confirmation, covering all areas of Thailand.
8. Where can I check the status of my parcel?
You can track your order status on the "Track Order" page of our website, using your order number or tracking number.
9. How much is the shipping fee?
Shipping fees are calculated based on product weight and destination area. The system will display the shipping cost before you confirm payment.
10. Do you ship internationally?
Currently, we only offer shipping within Thailand.
11. I received a damaged product or one with a manufacturing defect. What should I do?
Please take photos/videos of the problematic product and provide your order number to our team. Our policy is to ship a new product free of charge if there is a manufacturing defect.
12. My parcel was damaged during shipping. What should I do?
Take photos of the condition of the box and the product immediately upon receipt, then notify our team as soon as possible to process a claim and send a new product.
13. What is the warranty period for products?
The warranty period follows the terms and conditions of each manufacturer. Please contact our team for details on the product you are interested in.
14. How should I store filament and resin?
Filament should be stored in a dry place, away from sunlight, sealed to prevent moisture. Resin should be stored in a dark place at room temperature, avoiding direct sunlight.
15. Do you have articles or guides for usage?
Yes, you can read articles on material recommendations and 3D printing techniques on the "Articles" page of our website.
16. How can I contact the Molastic team?
Call 02-005-5512 / Facebook: facebook.com/Molastic. Our operating hours are Monday-Friday, 08:00-17:00.